Contact Us
Whether you've spotted something out of date, want to flag an issue with one of the sites we cover, or just have a question about how we review crypto casinos, this is where to send it. We read everything that comes in, even if we can't reply to every message individually.
How to reach us
The best way to get in touch is by email at [email protected]. Send us as much detail as you can — which casino or page you're asking about, and what the issue or question is — so we can look into it properly. We try to respond within a reasonable timeframe, though volume can affect how quickly we get back to individual messages.
What we can and can't help with
We're an independent review and comparison site, not a casino, a payment processor, or a customer support line for any of the operators we list. That means there are some things we're well placed to help with, and others we're not.
- We can help with: corrections on our reviews, questions about how we score and rank sites, feedback on bonus terms or payout speeds you've experienced, and general questions about how crypto casino accounts, wallets, or withdrawals typically work.
- We can't help with: your individual casino account, a specific deposit or withdrawal stuck in progress, KYC or verification requests, or bonus disputes with an operator. Those need to go directly to the casino's own support team, since we don't have access to any player accounts or transaction records.
Reporting an issue with a listed site
If a casino on our list has stopped paying out, changed its terms without notice, or otherwise behaved differently from what our review describes, tell us. Real reader experiences are one of the things we use to keep our rankings honest and up to date — a site's editorial rating isn't static, and reports from players do factor into how we reassess a listing over time.
When reporting a problem, it helps to include:
- The name of the casino
- Roughly when the issue happened
- What went wrong (delayed withdrawal, blocked account, disputed bonus terms, etc.)
- Any screenshots or reference numbers you're able to share
A note on our reviews and rankings
Our site earns commission from some of the operators listed under our About Us page's methodology, but that relationship never decides where a casino ranks. If you'd like to understand how we score coin support, bonus terms, payout speed, and licensing before you get in touch about a specific ranking, that page is the place to start.
Responsible gambling and support resources
If you or someone you know is struggling with gambling, please don't wait to reach out for help — call or text the National Problem Gambling Helpline at 1-800-GAMBLER, available across the US. We also have a dedicated Responsible Gambling page with tools and resources, including a reminder that offshore crypto casinos generally don't offer the same self-exclusion or player protection tools as state-regulated operators. This site is intended for adults of legal gambling age only (18+ or 21+ depending on the operator and your state), and gambling always carries the risk of losing money — nothing on viacomnext.com should be read as financial or investment advice.
Terms and other questions
For anything relating to how this site operates, how we use information you send us, or the legal terms governing your use of viacomnext.com, check our Terms and Conditions page first — it covers most of the standing questions we get. If your question isn't answered there or above, email is still the best route in.